Child Support Agency Phone Number

0843 116 0010

Child Support Agency Registered Office

PO Box 55, Brierley Hill, West Midlands, DY5 1YL


Child Support Agency Phone Number - Belfast - Eastern England

0843 116 0002

Child Support Agency Registered Office

PO Box 55, Brierley Hill, West Midlands, DY5 1YL


Child Support Agency Phone Number - Birkenhead - North West England

0843 116 0003

Child Support Agency Registered Office

PO Box 55, Brierley Hill, West Midlands, DY5 1YL


Child Support Agency Phone Number - Dudley - Midlands

0843 116 0004

Child Support Agency Registered Office

PO Box 55, Brierley Hill, West Midlands, DY5 1YL


Child Support Agency Phone Number - Falkirk - Scotland and North East England

0843 116 0005

Child Support Agency Registered Office

PO Box 55, Brierley Hill, West Midlands, DY5 1YL


Child Support Agency Phone Number - Hastings - South East England

0843 116 0006

Child Support Agency Registered Office

PO Box 55, Brierley Hill, West Midlands, DY5 1YL


Child Support Agency Phone Number - Plymouth - South West England

0843 116 0007

Child Support Agency Registered Office

PO Box 55, Brierley Hill, West Midlands, DY5 1YL


About Child Support

Child maintenance signifies financial assistance given towards a child’s day-to-day living expenses when parents have parted.

It is provided for:

  • Children below 16 years
  • Children below 20 years and undergoing full-time school or college education and not above A-Level
Receiving parent: The parent with whom the child is living with

Paying parent: The parent who is paying expenses but with whom the child doesn’t reside

Child maintenance is paid by the paying parent to the receiving parent (who could even be a guardian or a grandparent).

It can be arranged by you or via the legally accredited child maintenance services which are:
  • Child Maintenance Service or
  • Child Support Agency
These services work out the payments to be made and can also collect payments on your behalf.

Our service also provides assistance in:
  1. Calculating the amount of child maintenance
  2. Finding the address of the absconding/missing parent (in case you do not know it)
  3. Co-ordinating the transfer of funds from the paying parent to the receiving parent
  4. Reviewing payments according to change in parents’ conditions
  5. Settling disagreements related to parenting and or payment
  6. Taking action during non-payment

How is child maintenance payment estimated?

The child maintenance calculator helps you find out the amount of payments and it is based on the obligations of the Child Maintenance Service and Child Support Agency (CSA). Information regarding – who will manage your case would be communicated to you during the submission of your application process.

Particulars regarding the same can be conveyed in detail, if you dial 843 116 0010 to contact CSA.

How is child maintenance worked out by the CSA?

A number of aspects are considered by CSA for working out child maintenance. This comprises of:

  • Net weekly income of the paying parent
  • Number of children who require support
  • Duration of visits allowed for the paying parent
  • Whether child benefit is granted for other children the paying parent has
  • Whether he is reimbursing money for other children
When the paying parent requires paying child maintenance to two or more receiving parents, CSA can:
  • Determine the combined maintenance amount to be paid
  • Consequently, it will divide the amount amongst the receiving parents, considering the number of children they upkeep

Different rates criteria used by the CSA

CSA or Child Support Agency, it is an authorised body that offers child maintenance services. It is operated by Child Maintenance and Enforcement commission (CMEC). The role of CSA is to ensure parents who live separated from their child or children should pay towards their upkeep and this payment is compensated to child maintenance. They use a set of certain standards, attested rules and guidelines to calculate how much child maintenance cost should be paid in various cases and also manages these payments. The below-mentioned points are a few responsibilities handled by the CSA.

  • If required they can take legal action against the parent if they fail to pay at the right time
  • Provides various options to let you know unbiased info and service
  • Calculates child maintenance cost
  • Explains various parameters which may affect the amount calculated

There are 4 different types of rates that are used to work out paying parent’s weekly income. The amount that is determined by calculating net income of parent using the child maintenance rate is set to work out the weekly maintenance cost.

The following are 4 rates used by the CSA to calculate overall cost.

  1. Nil rate
  2. Flat rate
  3. Reduced rate
  4. Basic rate

NOTE: The parent where the child doesn’t live with them is called “paying parent”, while the guardian or parent who lives with the child is called “receiving parent”.

Nil rate:

Non-resident parents (who don’t live with the child) don’t have to pay any child maintenance and is applicable if:

  • They are students from recognised schools or colleges
  • They are under 16
  • A prisoner
  • The parent’s net income is less than £5 per week
  • Are receiving other allowances whilst living in an independent hospital, care home or any equivalent services (in Scotland)
  • They or their partner are receiving certain child benefits

Flat rate:

The non-resident parent needs to pay £5, irrespective of the number of children involved. It is pertinent if the non-resident parent’s net income should be between £5 – £100 per week and if they are not eligible for the nil rate. The parent should pay flat rate if:

  • The net income is somewhere between £5 – £100 per week
  • They or their partners are receiving income benefits like pension credit, job seeker’s allowance, income support, employment support etc.
  • Training allowance
  • State pension
  • War pension

If the paying parent or partner is receiving any of the above benefits, CSA would usually consider child maintenance from pension credit or any such benefits. There are other benefits through which flat rate can also be used. Call our service number to know more.

Reduced rate:

This rate befits the paying parent whose net income is more than £100 but less than £200 per week, reduced rate calculates how much amount they must pay towards child maintenance. The non-resident parent should pay reduced rate if:

  • They earn above £5 and
  • Their net income per week is over £100

In reduced rate, parent needs to pay flat rate along with a percentage of their weekly net income. The percentage used towards child maintenance also depends on the number of children involved. For more details on the percentage a non-resident pays, you can contact CSA office through phone or send an email.

Basic rate:

This rate is used if the paying parent’s income per week is £200 or above; basic rate also calculates how much they should pay for child maintenance. The percentage in basic rate can be adjusted:

  • Depending on the number of children
  • Depending on the number of other children the paying parent or their partner need to pay to upkeep child’s costs

*We are not associated, nor affiliated with the any government organisation but act simply as a cost effective call connection service.